Privacy Policy

Privacy Policy

Introduction

Welcome to https://commercial-water-damage-norfolk-va.ecojohns.com (hereafter referred to as “Commercial Water Damage Norfolk VA,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of data in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Privacy Act (CPA), Utah’s User Data Privacy Act (UCPA), Connecticut’s Connecticut Transparence and Accountability for Data Protection Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies governing your data, so please review them carefully.

Processing Activities

This Privacy Policy covers the following interactions:

  • Using our applications and services as an authorized user.
  • Visiting our website(s) and navigating through its various sections.
  • Subscribing to newsletters, receiving promotional emails, making phone calls, or exchanging text messages (SMS) with us.

Personal Data Collection

We collect several types of personal information, which can include:

  • Account Information: Details related to your user account, such as username, email address, and password hash.
  • Payment Information: Credit card numbers, payment history, and billing addresses used for transactions.
  • Financial Information: Banking details, investment portfolios (if provided), or other financial records relevant to our services.
  • Purchase Information: Products or services bought from us, including quantities, dates, and prices.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile phone numbers, and other similar data collected through our applications.
  • Location Data: GPS coordinates and location-based services data if you opt-in to share your location.
  • Feedback and Reviews: Comments, suggestions, and reviews you provide about our products or services.
  • Social Media Information: Data from social media platforms when you interact with us through these channels.
  • Product Information: Details about the products you view, search for, or purchase on our site.

We gather this data through various means: user input forms, account registration, browsing behavior, automated tracking technologies (like cookies), and third-party service providers who assist in data collection and processing.

Cookies

Cookies are small text files stored on your browser when you visit our website(s). They play a crucial role in enhancing your online experience and enabling certain functions:

  • Strictly Necessary Cookies: Essential for navigating the website and using its core features.
  • Preference Cookies: Remember user preferences, such as language settings or display options.
  • Analytics Cookies: Track visitor behavior to improve our services and understand how users engage with our website(s).

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, including:

  • Processing transactions and delivering services requested by users.
  • Maintaining user accounts and ensuring secure access.
  • Conducting market research and improving our products and services.
  • Complying with legal, tax, and accounting requirements.

Once the data is no longer required for these purposes, we will delete or anonymize it to protect your privacy.

Security Measures

We take robust security measures to safeguard personal information from unauthorized access, use, disclosure, alteration, or destruction. These include:

  • Implementing encryption protocols for secure communication and data storage.
  • Engaging reputable third-party processors who adhere to strict data protection standards.
  • Regularly testing and updating our security systems to mitigate potential risks.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian and believe we have collected data from your child without your consent, please contact us using the details provided below, and we will take appropriate steps to delete that information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal data in specific circumstances.
  • Restriction: Limit our use and disclosure of your data while we verify or dispute its accuracy.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to certain uses of your personal data based on legitimate interests or legal grounds.
  • Non-Discrimination: Ensure that exercising your rights does not negatively impact your interactions with us.

To exercise these rights, please contact our Data Protection Officer using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information on how we protect your privacy.

Contact Information

For any questions, comments, requests for access, or complaints regarding this Privacy Policy or our data practices, please contact us: